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Get to know an Online Customer: Rita Papienuk



BB:  Hi Rita!  First, thanks for sharing with us, we love hearing from our customers and thought this would be a fun way to get to know one of our favorites a little better.

Rita:  Happy to do it.  Monique was always a very friendly and nice person to talk with on the phone when I used to order that way. Since ordering online, it's convenient because I can do it at anytime. Still, when I have to talk Monique about an order, she always makes me feel like a valued customer and that my orders are important.

BB:  So you live in Woodland California and order our bread online? How did you get introduced to our bakery in Santa Cruz?

Rita:  I was introduced to Beckmann’s when I moved to San Mateo in 1987, and found Beckmann’s bread in the local store. I fell in love with the Three Seed Sourdough. When I moved out of the area I could not find bread to my liking. I called Beckmann’s to inquire about shipping, and I was so happy when they said, “sure we can do that.”  I have been ordering bread since 1995.

BB:  That makes us so happy!  Do you have a favorite bread, and how do you like to eat it?

Rita:  I have two favorite breads.  The Three Seed Sourdough I use for my sandwiches and toast in the morning. I toast it nice and crispy, and while it's hot I spread honey on it, or peanut butter and strawberry jelly.  My second favorite is the Walnut Cinnamon Raisin Bread, lightly toasted with butter. Ummm, tastes like a cinnamon roll.

BB:  Do you have a favorite sweet treat or pastry?

Rita:  Sweets are my favorite, and I enjoy baking cookies, but I supplement them with Beckmann’s delicious cookies and brownies.  All the different cookies I've ordered are as close homemade as any I've ever bought.  I can taste the quality ingredients, and they are a nice big size.  The brownies are fudgy, yet not too much.  The chocolate taste is so very satisfying.  I've never been disappointed.

BB:  Is there anything in our store that you would like to try but haven’t yet?

Rita:  I have never tried the pies, only because it's just me and my husband, and I think it all wouldn't get eaten before going stale.  I freeze the cookies and brownies but don't know if I could do that with a pie.

BB:  Most people buy our bread at a grocery store or Farmers’ Market. What has been you experience ordering online from our website?

Rita:  It’s been great ordering online.  When online ordering started, I was able to see the variety of breads and sweets available, and started trying different items and loved them.  I recently ordered some Francese Rolls...delicious.  With ordering online, I can do it at any time of the day.  As long as I order by Friday, my order is shipped out Monday, and I receive it on Tuesday.

I got my sister and niece to order from Beckmann’s and they have been doing so for years also.  I feel they value me as a customer and would never hesitate to recommend them to anyone.

BB:  Thanks again Rita.  We really appreciate you talking with us. Our Online Bakery is unique and growing, and we invite everyone to give it a try.

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